Information for Customers

Orders

For telephone orders and inquiries regarding methods of payment, please call or write to us at:

Methods of Payment

Payments by VISA, MASTERCARD or MONEY ORDER are accepted.

Minimum purchase order is $100 before taxes.

Shipping Policy

Shipment of certain products by mail is forbidden. These products include camping fuel and ammunition.

A minimum $5 handling fee will apply on all shipments. Shipping charges may vary depending on the size and weight of the items ordered.

Return Policy

The return of unworn and unused merchandise in its original packaging is accepted. Receipts are required for all returns. There is a 15-day refund policy and 30-day exchange policy. Sales of merchandise with a 40% discount and more are final.

Underwear, safety equipment, food, firearms and ammunition,DVD's, software, electronic items and pepper spray cannot be returned. Items must be cleaned when brought in for repair or service covered by a manufacturer's warranty.

Trial Program

A trial program exists for canoes, kayaks and snowshoes at affordable rates, subject to availability.

For more information, contact a SAIL store.

Important Notice

Prices are subject to change without notice. Discounts on some catalogue items are valid while stock lasts. Prices in store prevail over catalogue prices. Product photos are for reference only. The catalogue only represents a small portion of the merchandise carried by SAIL. A much larger selection of products is available in our stores.