The North Face
Is your thirst for the great outdoors and new challenges insatiable? Reach new heights with The North Face, a well-established brand that has proven itself to be a leader in the world of boundless exploration and outdoor adventures. Travel uncharted trails, camp on remote terrain or climb a steep mountain wearing the best clothes and shoes, and innovative equipment that's highly reliable.
Commitment
Is The North Face Eco-Friendly?
The brand puts nature at the heart of everything it does and promises to protect the places you love to explore, and to put sustainable manufacturing into place from start to finish. It has adopted four commitments to maintain its pledge to sustainability:
Circular economy
The company uses sustainable materials as much as possible in its designs and the aim is to develop circular systems aimed at recycling previously-owned clothing and gear, and reusing raw materials.
Responsibly-sourced materials
The brand is committed to making footwear, apparel and equipment from recycled, regenerative or responsibly-sourced, renewable fabrics and to using 100% responsibly-sourced materials in its clothing by 2025. It has even put the “Exploration Without Compromise” badge on items made with a minimum of 75 percent recycled, organic, regenerative and/or responsibly sourced renewable materials.
Mutual aid collaboration
The brand works with vendors to help them reduce their environmental footprint and with retailers who also share The North Face's mission and values.
Sustainable packaging
The North Face's goal is to eliminate single-use plastic packaging by 2025. In the meantime, the company is working to reduce leftover packaging and design packaging that is more easily recyclable. Only recycled materials are used for product labels and shipping boxes.
Is The North Face cruelty free?
The North Face promotes and improves animal welfare and is committed to tracking the traceability of down and goose feathers used in the manufacturing of various coats, sleeping bags, footwear and accessories.
The company launched the Responsible Down Standard (RDS), an ethical standard, in 2014 in partnership with Textile Exchange, an international nonprofit organization dedicated to promoting sustainability, and Control Union, an independent organization, to certify that down does not come from animals that have undergone cruel treatment such as force-feeding or live plucking.
This standard also guarantees the traceability of down in the supply chain. Now, some 40 other brands have adopted the RDS standard and nearly 240 processing plants and commercial establishments have also been certified.
Is The North Face a vegan brand?
The brand is not vegan, as it uses duck and goose down. However, it is RDS certified, which means that the animals from which the down is collected are not mistreated.
Maintenance
How do I wash a The North Face coat?
Whether you have a FUTURELIGHT
How do I care for and wash a down jacket from The North Face?
Wondering how to wash an RDS genuine down jacket or coat?
Every coat, shoe, garment or other piece created by The North Face is unique and has unique features.
While you can wash your own down items, The North Face recommends getting your down coats professionally washed to preserve them better and extend the life of your products.
How do I dry a puffer jacket from The North Face?
You should know that each coat is made with outer fabrics treated with a DWR (Durable Water Repellent) finish. This finish helps the outer fabric resist water, which will then collect in droplets and fall off quickly before being absorbed into the fabric. Over time, the accumulation of dirt on the outer surface of your coat and your movements can cause a decrease in the performance of these finishes.
If you have a quilted coat such as a ThermoBall
These steps should help reactivate the DWR (Durable Water Repellent) finish. Finally, for optimal performance, you can coat your jacket with a water repellent treatment such as Tectron
How do I wash a The North Face sleeping bag?
If you have a down sleeping bag, it's important to wash it well. However, even if you can clean it yourself, The North Face recommends that you hire a professional to wash your down sleeping bag to preserve it better and ensure a longer product life.
If you have a sleeping bag made of synthetic materials, you can wash it in a front-loading washing machine. Use lukewarm water and a powdered detergent for delicate clothes. Rinse thoroughly to remove all dirt and detergent residue. You can also remove excess water by running an extra spin cycle. Dry your sleeping bag on a clothesline or in the dryer on a very low or cold setting. Check on your sleeping bag frequently to make sure the fabric is not too hot. Finally, make sure your bag is completely dry before storing it.
Features
How do I select a The North Face jacket?
The SAIL website offers a variety of The North Face coats for men, women and children, designed for all four seasons.
The models are classified according to the types of coats (shells, transition coats, training and cross-country coats, jackets, winter coats, etc.) and according to different criteria (type, size, colour, waterproofness, insulation, etc.).
This classification allows you to facilitate your shopping and to orient your research on the coats corresponding to your needs.
How do I find the model number of a The North Face product?
You can find the model number in the product sheet for each product posted on the SAIL website. Select the size and colour you want, scroll down and go to the « Product Code » where the style number will be displayed.
Otherwise, you can find the model number on the outer label attached to products sold in stores or on the label sewn or printed inside the item.
You can also go to The North Face website on the product data sheet to find the model number.
Size Guide
Are The North Face true to size?
Wondering what jacket size to choose?
Refer to The North Face's Men's, Women's and Children's Size Guide to choose the right coat or garment size for you.
Warranties
Are The North Face shoes and boots guaranteed for life?
Footwear and boots are covered by a one-year limited warranty from the date of purchase (proof of purchase required) that protects against manufacturing defects. Only original materials and workmanship are covered by this warranty. Reasonable wear and tear on the product is excluded from this warranty.
Visit The North Face website for more information on the limited warranty or to read more about it.
Does SAIL offer a warranty on The North Face products?
If an item purchased at SAIL is defective, visit us in store with the item, the original packaging, and your invoice, or fill out this form which will be forwarded to our customer service team; we will contact you as quickly as possible.
The North Face:
An Authentic Brand
Wondering if your hoodie or jacket from The North Face is authentic?
Please be assured that only authorized The North Face retailers are allowed to sell The North Face products in their stores and on their websites. All The North Face branded merchandise available at SAIL and on the sail.ca website is authentic.
You can also ensure the authenticity of your The North Face product by examining the logo and the inside label that contains all the information about the model number, size, etc.
