The North Face

Is your thirst for the great outdoors and new challenges insatiable? Reach new heights with The North Face, a well-established brand that has proven itself to be a leader in the world of boundless exploration and outdoor adventures. Travel uncharted trails, camp on remote terrain or climb a steep mountain wearing the best clothes and shoes, and innovative equipment that's highly reliable.


How do I wash a The North Face coat?

Whether you have a FUTURELIGHTMC, Gore-Tex (GTX) or DryVentMC, ThermoBallMC or TriclimateMC jacket, be sure to follow the care instructions on the label and/or packaging of the products, or on The North Face website, or your jacket may no longer be covered by the brand's warranty if it has been altered.

Read care instructions

How do I care for and wash a down jacket from The North Face?

Wondering how to wash an RDS genuine down jacket or coat?

Every coat, shoe, garment or other piece created by The North Face is unique and has unique features.

While you can wash your own down items, The North Face recommends getting your down coats professionally washed to preserve them better and extend the life of your products.

Read care instructions

How do I dry a puffer jacket from The North Face?

You should know that each coat is made with outer fabrics treated with a DWR (Durable Water Repellent) finish. This finish helps the outer fabric resist water, which will then collect in droplets and fall off quickly before being absorbed into the fabric. Over time, the accumulation of dirt on the outer surface of your coat and your movements can cause a decrease in the performance of these finishes.

If you have a quilted coat such as a ThermoBallMC or a Nuptse retro jacket, for example, and want to revive the durable water repellent treatment, follow the care instructions on the label inside the garment. The North Face recommends running two rinse cycles to remove all traces of detergent from your coat and ironing the exterior of the coat with a hot iron to restore its water repellent properties.

These steps should help reactivate the DWR (Durable Water Repellent) finish. Finally, for optimal performance, you can coat your jacket with a water repellent treatment such as TectronMC, only if needed.

Read care instructions

How do I wash a The North Face sleeping bag?

If you have a down sleeping bag, it's important to wash it well. However, even if you can clean it yourself, The North Face recommends that you hire a professional to wash your down sleeping bag to preserve it better and ensure a longer product life.

If you have a sleeping bag made of synthetic materials, you can wash it in a front-loading washing machine. Use lukewarm water and a powdered detergent for delicate clothes. Rinse thoroughly to remove all dirt and detergent residue. You can also remove excess water by running an extra spin cycle. Dry your sleeping bag on a clothesline or in the dryer on a very low or cold setting. Check on your sleeping bag frequently to make sure the fabric is not too hot. Finally, make sure your bag is completely dry before storing it.

See maintenance details


How do I select a The North Face jacket?

The SAIL website offers a variety of The North Face coats for men, women and children, designed for all four seasons.

The models are classified according to the types of coats (shells, transition coats, training and cross-country coats, jackets, winter coats, etc.) and according to different criteria (type, size, colour, waterproofness, insulation, etc.).

This classification allows you to facilitate your shopping and to orient your research on the coats corresponding to your needs.

See the styles

How do I find the model number of a The North Face product?

You can find the model number in the product sheet for each product posted on the SAIL website. Select the size and colour you want, scroll down and go to the « Product Code » where the style number will be displayed.

Otherwise, you can find the model number on the outer label attached to products sold in stores or on the label sewn or printed inside the item.

You can also go to The North Face website on the product data sheet to find the model number.

Size Guide

Are The North Face true to size?

Wondering what jacket size to choose?

Refer to The North Face's Men's, Women's and Children's Size Guide to choose the right coat or garment size for you.

See the size guide


Are The North Face shoes and boots guaranteed for life?

Footwear and boots are covered by a one-year limited warranty from the date of purchase (proof of purchase required) that protects against manufacturing defects. Only original materials and workmanship are covered by this warranty. Reasonable wear and tear on the product is excluded from this warranty.

Visit The North Face website for more information on the limited warranty or to read more about it.

See the warranty

Does SAIL offer a warranty on The North Face products?

If an item purchased at SAIL is defective, visit us in store with the item, the original packaging, and your invoice, or fill out this form which will be forwarded to our customer service team; we will contact you as quickly as possible.

Read our policy

The North Face:
An Authentic Brand

Wondering if your hoodie or jacket from The North Face is authentic?

Please be assured that only authorized The North Face retailers are allowed to sell The North Face products in their stores and on their websites. All The North Face branded merchandise available at SAIL and on the website is authentic.

You can also ensure the authenticity of your The North Face product by examining the logo and the inside label that contains all the information about the model number, size, etc.