Return and exchange

Returns and exchanges are accepted within 30 days of the purchase date, both online and in store.

The following conditions must be met for all returns:

- Items must be in new condition (unworn, unused, and unaltered);

- Items must have their original tags and packaging;

- Proof of purchase must be provided.

Certain items may be excluded from this policy. Applicable conditions will be specified at the time of purchase.

Where to make a return or exchange

The location where you can return or exchange an item depends on the purchase method used.
You purchased your item... Return Exchange
In store In store In store
Online with in-store pickup only In store only In store only
Online with home delivery In store or by mail In store only
Return eligibility requirements

To be eligible for a return or exchange:

  • The item must be new.
  • The item must not have been worn, used, or altered.
  • Original tags and packaging must be retained.
  • Proof of purchase is required.

Fees may apply, or the return may be refused if the item or its original packaging has been damaged.
In-store returns and exchanges

All returns and exchanges can be completed in store. Present your proof of purchase or order confirmation at the Customer Service counter.

Mail returns

Only purchases made online and shipped to your home may be returned by mail. Mail exchanges are not available.

Shoes and boots must be returned in their original box. The box must be protected during shipping.
1. Pack the item Place it in its original packaging or in a well-protected parcel.
2. Apply the return label Affix the return label directly over the original shipping label. If you did not receive a return label, contact us at info@sail.ca.
3. Ship the parcel Drop off the parcel with the carrier indicated on the return label. To find a drop-off location, check Canada Post's drop-off locations.
4. Receive your refund Your refund will be processed within 7 business days after the parcel has been received and processed.

Return fees

A return processing fee of $10 plus applicable taxes may apply depending on the type of return or the conditions associated with your order. This fee, as well as any additional charges paid for certain oversized items, is non-refundable.
Explore+ member benefits

Explore+ members who have reached the Expert level can enjoy an extended 45-day return and exchange period as well as free returns by mail for online orders. To take advantage of these benefits, members must identify themselves at customer service or online. Please note that if you need to return a purchase, the amount of the return will be deducted from your total balance of annual Explore+ Rewards purchases. If the balance falls below the limit required by the level you are in, you will drop back to the previous level.

Final sale items

Some items are considered final sale and are not eligible for returns, exchanges or refunds, both online and in store.

This includes items from the following categories:

  • Clearance items or items marked down by 50% or more
  • Gift cards
  • Electronics and software
  • Firearms and air guns
  • Ammunition
  • Crossbows
  • Pepper spray
  • Hunting cameras
  • Telescopes
  • Knives
  • Calls
  • Electric augers
  • Electric motors
  • Marine batteries
  • Boats
  • Climbing equipment
  • Fuel and propane
  • Food products
  • Underwear and socks
  • Second-hand clothing (reSAIL)
  • Special orders

The list of eligible and excluded products may change without notice.

Warranties
Manufacturer’s warranty

Products from brands other than SAIL are generally covered by the warranty provided by their respective manufacturer.
Warranty terms, duration, and conditions may vary by brand.

To learn about a product’s warranty coverage, consult the manufacturer’s documentation or contact Customer Service.
SAIL and Borealis product warranty

SAIL and Borealis products are covered by a limited 2-year warranty against defects in materials and workmanship arising under normal use.

This warranty begins on the date of purchase and covers issues attributable to manufacturing defects or materials. Valid proof of purchase is required for all warranty claims.
Warranty coverage

A warranty generally covers manufacturing defects or issues related to the materials or design of a product under normal use.

Depending on the product and the applicable warranty, the resolution may take the form of:

  • a repair;
  • a replacement;
  • a store credit;
  • a refund, where applicable (either in cash or as a gift card).

The product must be evaluated before any warranty claim decision can be made.
Warranty exclusions

Warranty coverage generally does not include:

  • normal wear and tear;
  • damage caused by misuse;
  • damage resulting from an accident, negligence, or improper maintenance;
  • modifications or repairs performed by an unauthorized person;
  • cosmetic damage that does not affect the product’s functionality;
  • products used for commercial purposes when the warranty is limited to personal use.

Additional exclusions may apply depending on the manufacturer or product category.
Warranty claims and conditions

To submit a warranty claim, the product must be inspected to determine whether the issue is covered under the applicable warranty. Depending on the situation, the following information may be requested:

  • Valid proof of purchase;
  • Photos of the product;
  • A description of the issue encountered;
  • The return or presentation of the product for inspection.

Following review, SAIL or the manufacturer will determine whether the claim is eligible under the applicable warranty terms.

To submit a claim, you may:

Any repair, replacement, store credit, refund, or other applicable remedy will be determined in accordance with the warranty terms of the product concerned.