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Delivery

Last Updated: February 17, 2022

ONLINE ORDERS DELIVERED TO YOUR HOME

How it works - in 3 simple steps

  1. Shop and add to your items to your cart that are eligible for home delivery. At checkout, select the home delivery option for all items, otherwise your order cannot be completed. Place your order; it will be processed within 24 hours following the transaction**.
  2. Consult the order tracking email sent by SAIL to get more information regarding delivery times for your package.
  3. Receive your order at home or at an address of your choice anywhere in Canada*** and enjoy the outdoors.

For any questions regarding order tracking or if you encounter a problem, fill out our form.

***Delivery all across Canada

We make sure that our parcel shipping service providers deliver your online order safely.

We will deliver the items you ordered as soon as possible to an address of your choice anywhere in Canada**.

Depending on the delivery address, size and weight of your package, our system will target the right provider, among Canada Post, FedEx, Nationex, Purolator and UPS to deliver your online order.

Please note that we do not deliver to a postal box in Canada, nor do we deliver abroad.

We do not ship orders outside of Canada. All online orders with a delivery address outside of Canada will be cancelled.

**We do not deliver orders to addresses whose postal codes are served by an air stage office. See the full list of exceptions here.

Shipping costs for home delivery

Shipping costs are free for all online orders of $49 or more (before taxes).

With the exception of gift cards, delivery rates of $10 plus tax apply to every online order when the minimum purchase amount to qualify for free shipping is not met, regardless of the number of items or the delivery address in Canada**.

Shipping costs for gift cards are $2.95 plus tax when the minimum purchase amount to qualify for free shipping is not met.

Please note that additional charges may apply for an oversize item.

**Processing an online order for home delivery

Processing timeframes

Your online order will be processed within 24 hours following the transaction, with the exception of orders containing firearms.

Delivery times

Your order will be delivered in 2 to 10 business days following its processing, depending on your delivery destination.

Order tracking

1.

Order confirmation email

You will receive an online order confirmation by email following the transaction.

2.

Shipping

Once your order has been processed, we will ship it to the selected address as soon as possible.

3.

Follow-up email

When your order ships, you will receive a tracking number by email. Please note that there may be a 24-hour delay for the tracking number to be activated by the parcel shipping provider.

4.

Follow-up email not received

If you have not received an online order tracking email, fill out the form.

Items subject to additional home delivery fees

Oversize items

It is possible to order oversize products and items of a heavier weight from our carriers by paying a surcharge. This surcharge is applicable per oversize item purchased.

These items are clearly identified on our website and you will be informed of this extra charge BEFORE you checkout. See details below.

Home delivery fees depending on the type of oversize items

    Fees of $10 plus tax per item
  • Firearms
  • Hard tackle boxes
  • Feeders
  • Drills
  • Camping tables and beds
  • Burners
  • Hammock stands
  • Crossbows
  • Car accessories
    Fees of $15 plus tax per item
  • Downriggers
  • Outdoor furniture
  • Car roof racks
  • Firearm cases
  • Electric and nonelectric oversize pots or coolers
    Fees of $20 plus tax per item
  • 1-piece fishing rods
  • Cooking sets (sets of pots and/or utensils for camping, suitcase or carrying bag that includes plates, glasses and utensils for camping)
    Fees of $25 plus tax per item
  • Inflatable tubes
  • 60-litre barrels
  • Canoe or boating seats
  • Decoys and skis
    Fees of $30 plus tax per item
  • Portable barbecues
  • Boat motors
    Fees of $50 plus tax per item
  • Ice fishing shelters
  • Hunting blinds
  • Boat motors (oversize)
  • Hard coolers
  • Kids' bicycles (disassembled)
    Fees of $75 plus tax per item
  • Adult bicycles (disassembled)
    Fees of $100 plus tax per item
  • Smokers (oversize)
  • Hunting Stands
    Fees of $150 plus tax per item.
  • Trailers for vehicles

Purchasing firearms online with home delivery

It is possible to purchase firearms and air guns on our website, SAIL.ca, and to have your order delivered to any home address in Canada. Please note that the processing time for firearm orders is three days following the transaction and that additional shipping charges will apply. The shipping service is offered by Canada Post only.

Note that according to the law, the only shipping address accepted is the one that is on your Possession and Acquisition Licence. Federal regulations require that firearms be sent to the address registered with the Canada Firearms Centre. No other shipping address may be used. Also note that this order cannot be shipped to a Canada Post Postal outlet, a PO box, or anywhere outside of Canada.

It is important that the owner of the licence be at home for the reception of the firearm. The age of majority will be verified at that time. A signature is required upon reception of a firearm to confirm possession and ensure that the weapon has been acquired by a person with a valid possession and acquisition firearm licence.

IMPORTANT: Please note that for legal reasons, we ship firearms exclusively on Canadian territory. Any order with a shipping location other than Canada will be cancelled.

For orders being delivered to an address of your choice within Canada, please note that when purchasing a firearm online, it is not possible to add additional items to your cart. The purchase of a firearm must be done separately from other items. Otherwise, your order might be cancelled.

For orders being delivered to a SAIL store of your choice, the purchase of firearms as well as other items may be done in the same online order, and shipped to a SAIL location of your choice.

Restrictions and exceptions

Items that cannot be bought online or shipped

Some types of very bulky or dangerous items cannot be purchased online or delivered such as: Aerosols, ammunition, anchors, attractants, batteries, blinds, boats (canoes and kayaks), car roof boxes, fishing nets, fuel, ice fishing tents (with sled included), large size coolers, large size hunting calls, safes, salt for game, sleds, transport trolleys, urine repellents.

Online shopping restrictions

Please note that it is not possible:

  • To obtain a discount voucher.
  • To transfer an item from one store to another.
  • To reserve an item for a future purchase.

2 delivery methods for your online orders

Delivery methods

Icone de ramassage en magasin

In-store pickup and curbside pickup

Icone de livraison à domicile

Home delivery

What is it?

A service that allows you to shop online and pick up your purchases at the store or pick them up by car at the time of your choice.

A service that allows you to shop online and have your items delivered to the address of your choice***.

Delivery charges

The service is free. There are no in-store pickup delivery charges to pay.

Service is free for orders of $49 and above (before taxes). Additional charges may apply when purchasing an oversize item.

Timeframes

Your order will be processed within 24 hours of your purchase. Once you receive your order pickup confirmation email, you will have seven (7) days to pick up your order.

Your online order will be processed within 24 hours following the transaction, with the exception of orders containing firearm. Your order will be delivered within 2 to 10 business days of processing.

Products eligible for this service

All items are eligible for in-store pickup and curbside pickup, including oversize items or items not eligible for home delivery such as kayaks, canoes, firearms, ammunition, etc.

Thousands of items are eligible for home delivery. However, some items cannot be delivered due to carrier restrictions.

Returns and Exchanges

Returns and exchanges can only be made in store. Items can be tried on and returned or exchanged at the time of pickup.

Returns and exchanges can be made in store or by mail. It is not possible to try on items prior to purchase.

Methods of payment accepted

Credit cards (Visa, MasterCard, Discover and American Express), SAIL gift cards and PayPal. PayBright is not accepted for in-store pickup and curbside pickup.

Credit cards (Visa, MasterCard, Discover and American Express), SAIL gift cards, PayPal and PayBright.