Best Price Policy
We are committed to offering you the best prices on the market.
In-store purchases: If you find an item available at a better price from a Canadian competitor, we will match the competitor's price at the time of purchase, upon presentation of proof of the competitor's price, or we will refund you the price difference, upon presentation of the original receipt and proof of the competitor's price, within 14 days of purchase. Certain conditions** and exclusions*** apply.
Online purchases on sail.Ca: If you find an item available at a better price from a Canadian competitor, we will refund you the price difference, with proof of the competitor's price, within 14 days of purchase. Certain conditions** and exclusions*** apply.
Price Adjustment Policy
Our price adjustment policy is applicable to items sold at SAIL only, in store or online. If you have previously purchased an item from SAIL and the price of the item has been reduced by SAIL, we will match the price within 14 days of purchase of the item, upon presentation of the original sales receipt. The reduced price must still be in effect at the time of the price adjustment request. Other conditions** and exclusions*** apply.
How to request for a price matching or price adjustment?
In-store: Visit the customer service desk at the SAIL store of your choice with your original receipt and proof of the price of the discounted item from SAIL or a competitor.
Online: Requests for price match or adjustment for items ordered on the SAIL.ca website can be made by sending an email to info@sail.ca !. Select the Price Adjustment reason.
- All price match or adjustment requests are subject to approval by the SAIL team.
- We will match or adjust the price of an item within 14 days of purchase.
- Our price policy is not valid during clearance events***. See details below.
**Conditions of our price policy
- The product must be available at SAIL and at the competitor’s at the same time. Out-of-stock items are not eligible for the price policy.
- Products must be identical to the ones available at SAIL (model, colour, season, size, etc.).
- The price of the competitor's item must be verifiable (flyer, website, etc.). A verifiable and full proof with store name, purchase and/or promotion dates, price, and model number is required.
- Our price policy applies to the price before taxes and take into account the separate charged service fees (e.g., bike assembly fee, etc.), if any.
- The policy cannot be combined with any other promotion, offer or coupon.
- The product must be sold and shipped from Canada by a Canadian retailer.
***Exclusions of our price policy
- Our price policy excludes the price of items on clearance, store closures, used products, and items on demonstration, whether sold at SAIL or at competitors.
- Our price policy does not apply to online sales sites such as Amazon or eBay.
- Our price policy does not apply to items sold at wholesalers.
- Our price policy excludes gift cards and workshop service fees.
- Our price policy is not valid at liquidation events at SAIL such as: "The Big Clearance", "Flash sales" , "Brands On Discount" (event name and dates subject to change without notice by brand), "Black Friday", "Cyber Monday", "Boxing Day Event" or any other end-of-season clearance sale. Event names and dates are subject to change without notice. Please refer to the Offers and Discounts page for details of current promotions.
- No special orders will be allowed and we do not issue deferred purchase coupons.