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Icon RAPPELS DE PRODUITS

PRODUCT RECALLS

Last Updated: Februrary 20 2023

At SAIL, we are committed to providing you with high-performance, safe outdoor equipment that meets established standards.

This is why we want to inform our customers of recalls on certain products. Please do not hesitate to contact us if you have any questions, concerns or comments by completing this form for our customer service department.

Yeti

March 9, 2023

Hopper® M30 Soft Cooler – 1.0 version
Hopper M30 Charcoal / Glacière souple Hopper M30, charbon (70000000257)
Hopper M30 River Green / Glacière souple Hopper M30, vert rivière (70000000258)
Hopper M30 Navy / Glacière souple Hopper M30, bleu marine (70000000259)
Hopper M30 Coral / Glacière souple Hopper M30, corail (70000000223)
Hopper M30 Sagebrush Green / Glacière souple Hopper M30, vert armoise (70000000581)
Hopper M30 Aquifer Blue / Glacière souple Hopper M30, bleu aquifère (70000000663)
Hopper M30 King Crab Orange / Glacière souple Hopper M30, orange crabe royal (70000000810)

Hopper® M30 Soft Cooler – 2.0 version
Hopper M30 Nordic Blue / Glacière souple Hopper M30, bleu nordique (70000001281)
Hopper M30 Nordic Purple / Glacière souple Hopper M30, violet nordique (70000001270)
Hopper M30 Navy / Glacière souple Hopper M30, bleu marine (70000001043)
Hopper M30 Charcoal / Glacière souple Hopper M30, charbon (70000001044)
Hopper M30 Bimini Pink / Glacière souple Hopper M30, rose bimini (70000001140)
Hopper M30 Alpine Yellow / Glacière souple Hopper M30, jaune alpin (70000001139)

Hopper® M20 Soft Backpack Cooler
Hopper M20 Backpack Charcoal / Glacière souple sac à dos Hopper M20, charbon (70000000260)
Hopper M20 Backpack Navy /Glacière souple sac à dos Hopper M20, bleu marine (70000000261)
Hopper M20 Backpack Bimini Pink / Glacière souple sac à dos Hopper M20, rose bimini (70000001134)
Hopper M20 Backpack Alpine Yellow / Glacière souple sac à dos Hopper M20, jaune alpin (70000001133)
Hopper M20 Backpack Nordic Blue / Glacière souple sac à dos Hopper M20, bleu nordique (70000001282)
Hopper M20 Backpack Nordic Blue / Glacière souple sac à dos Hopper M20, violet nordique (70000001271)

Sidekick Dry® Gear Case
SideKick Dry Fog Gray / SideKick Dry, gris brouillard (70000000047)
SideKick Dry Charcoal /SideKick Dry, charbon (70000000217)
SideKick Dry Navy / SideKick Dry, bleu marine (70000000211)
SideKick Dry Coral / SideKick Dry, corail (70000000224)
Sidekick Dry Harvest Red / SideKick Dry, rouge récoltes (70000001059)
Sidekick Dry Highlands Olive / SideKick Dry, vert olive (70000001077)
Sidekick Dry Alpine Yellow / Sidekick Dry, jaune alpin (70000001144)
Sidekick Dry Bimini Pink / Sidekick Dry, rose bimini (70000001145)
Sidekick Dry Nordic Blue / SideKick Dry, bleu nordique (70000001285)
Sidekick Dry Nordic Purple / SideKick Dry, violet nordique (70000001276)

Issue – The magnet-lined closures can fail and result in detached magnets, which poses a risk of serious injury or death if ingested

What to do:

  • Immediately stop using the recalled items
  • Visit https://www.yeti.ca/ and click on “Product Recall” at the bottom of the page for information on how to return the recalled product for a free replacement or gift card as shown below:
  • Sidekick Dry: $65 CAD MAP
  • Daytrip Bag/Box ($100 CAD MAP) OR $90 CAD Gift Card
  • M20: $450 CAD MAP
  • Tundra 45 ($425 CAD MAP) + $100 CAD Gift Card OR $500 CAD Gift Card
  • M30 1.0: $400 CAD MAP
  • Flip 18 ($400 CAD MAP) + $75 CAD Gift Card OR $450 CAD Gift Card
  • M30 2.0: $480 CAD MAP
  • Tundra 65 ($500 CAD MAP) + $75 CAD Gift Card OR $550 CAD Gift Card
  • You can also contact YETI toll-free at 1-833-444-3151 from 7:00 AM to 7:00 PM CT, or email ProductRecall@yeti.com for more information.

Giro

February 17, 2023

Recall - Giro Merit bicycle helmet

The potential issue involves retention straps that are not properly engaged with their anchors.

What to do:

  • Stop using the product and visit a SAIL store or contact SAIL online or by phone.
  • To contact SAIL, please:

Helly Hansen

February 7, 2023

Products recall:

  • 78380 - Manchester graphic hoodie (290 dark orange melange, 590 navy melange, 970 light grey melange, 990 black melange)
  • 79243 - Kensington Zip hoodie (990 black)
  • 79245 - Kensington sweatshirt (990 black, 590 navy)
  • 79247 - Kensington Zip sweatshirt (990 black, 590 navy)
  • 79263 - HHWW graphic Sweatshirt (460 green)
  • 79264 - Logo hoodie (290 dark orange melange, 590 navy melange, 930 light grey melange, 991 black mélange, 970 light grey melange)
  • 79208 - Manchester sweatshirt (590 navy, 990 black)
  • 79209 - Woman Manchester sweatshirt (590 navy, 990 black)
  • 79210 - Manchester half zip sweatshirt (590 navy, 990 black)
  • 79212 - Manchester zip sweatshirt (590 navy, 990 black)
  • 79213 - Woman Manchester zip sweatshirt (590 navy, 990 black)
  • 79214 - Manchester hoodie (590 navy, 990 black)
  • 79215 - Woman Manchester hoodie (590 navy, 990 black)
  • 79216 - Manchester zip hoodie (590 navy, 990 black)
  • 79217 - Woman Manchester zip hoodie (590 navy, 990 black)
  • 41741 - Junior graphic hoodie (001 white, 470 pine green, 597 navy, 640 ice blue, 673 magenta haze, 990 black)
  • 53525 - Stripe hybrid jacket (349 arrowwood, 597 navy, 990 black)
  • 53579 - YU Crew sweater (484 Eucalyptus, 597 navy, 697 lilatech, 990 black)
  • 53582 - YU Hoodie 2.0 (484 Eucalyptus, 597 navy, 697 lilatech, 990 black)
  • 62933 - F2F cotton sweater (581 marine blue, 599 navy)
  • 62933 - F2F organic cotton sweater ( 223 alert red, 349 arrowwood melange heather, 426 warm olive, 428 powder green melange, 576 deep steel, 598 navy, 609 storm melange heather, 876 concrete melange heather, 981 ebony, 982 ebony melange, 983 ebony melange heather)
  • 62934 - F2F cotton hoodie (598 navy, 599 navy, 842 penguin melange)
  • 62934 - F2F organic cotton hoodie (064 cascadia pink melange, 223 alert red, 421 arrowwood, 421 lav green, 426 warm olive, 555 dusty blue, 576 deep steel, 581 marine blue, 598 navy, 606 deep fjord, 609 storm, 876 concrete, 981 ebony, 982 ebony melange, 983 ebony melange heather)
  • 62935 - Woman F2F cotton seater (060 misty rose melange, 086 light rosé, 514 royal blue, 597 navy print)
  • 62935 - Woman F2F organic cotton sweater (034 cream melange, 284 peach echo, 333 faded yellow, 422 lav green, 582 baby trooper, 609 storm, 619 Skagen blue, 692 dusty syrin, 853 grey fog print, 854 grey fog, 981 ebony melange)
  • 62936 - Woman F2F cotton hoodie (034 cream melange, 065 raspberry, 086 light rosé, 284 peach echo, 386 yellow pear, 421 lav green, 581 marine blue, 697 lilatech, 853 grey fog print, 854 grey fog)
  • 62936 - Woman F2F organic cotton hoodie (064 cascadia pink melange, 333 faded yellow, 363 daffodil yellow, 444 sage, 582 baby trooper, 609 storm, 619 skagen blue, 692 dusty syrin)

Issue: These styles incorporate brushed cotton fabrics that either do not or may not comply with Textile Flammability Regulations in Canada, posing a flammability hazard.

    What to do:
  • Immediately stop using the recalled items,
  • Contact Helly Hansen for a credit note,
  • Destroy the garments by cutting them in half and sending a photo of the destroyed product, including the neck label.

Thule

December 19, 2022

Recall - Bike Racks

Recalled Product manufactured on the date codes listed below:

  • Thule Camber 2 bike (#905800) – Date code 04/14/22 through 06/23/22
  • Thule Camber 4 bike (#905600) – Date code 03/31/22 through 06/23/22
  • Thule Range 4 bike (#905700) – Date code 05/02/22 through 07/26/22

Problem : a weld on the arm assembly can crack and break when using the bike rack.

What to do:

  • Consumers should immediately stop using the bike rack and determine if your product is among the recalled products. If this is the case, please contact Thule Group for a replacement mast.
  • To contact Thule Group, please:

Hooké

March 31, 2022

Recall - Appalachian Men’s Pullover Hoodie

Problem: The fabric is weak at the seams and tends to tear.

What to do:

  • Stop using the product and visit a SAIL store or contact SAIL online or by phone.
  • To contact SAIL, please:
    • Fill out an online form on the SAIL website. In the "Reason for contacting us" section, select "Warranty".
    • Contact SAIL by phone at 1-888-577-6784.

Coleman

October 6, 2021

Recall - Classic Two-Burner Naphtha Stove (model 425)

Issue: The product has no safety or functional issues, but it does not meet certain labeling requirements of the Consumer Chemicals and Containers Regulations ("CCCR").

What to do:

  • Stop using the product and visit a SAIL store or contact SAIL online or by phone.
  • To contact SAIL, please:
    • Fill out an online form on the SAIL website. In the "Reason for contacting us" section, select "Warranty".
    • Contact SAIL by phone at 1-888-577-6784.

SAIL

July 29, 2021

Recall - SAIL removable car door stepper (model 06-1702)

Issue: The removable car door stepper's attachment can break and cause injury.

What to do:

  • Immediately stop using the product and and visit a SAIL store for a refund.
  • For more information, please:
    • Fill out an online form on the SAIL website. In the "Reason for contacting us" section, select "Warranty".
    • Contact SAIL by phone at 1-888-577-6784.

Sabre

June 15, 2021

Recall - FRONTIERSMAN and FRONTIERSMAN XTRA Bear Spray

Issue: Bear Sprays that contain both a yellow nozzle and an expiration date of 08/2024 through 12/2024 may not spray.

What to do:

  • Test fire the canister (half a second quick burst, outside, pointed downwind away from others). If the bear spray does not work, stop using the product immediately and initiate a Recall
  • Email Returns@SabreRed.com with “RECALL” in the subject line.
  • Reach out to SABRE by phone at (800) 325-9568 if you have any questions regarding this matter.

Rapala

February 9, 2021

Recall - Rechargeable Fillet Knives

Issue: Batteries without the white label with the ETL certification mark can overheat and catch fire.

What to do:

  • Stop using the product immediately, remove the battery and look for a white label with the ETL certification mark on the battery. If the white label with the ETL certification mark is missing, consumers should contact Normark Inc. for a free replacement battery.
  • Phone: 1-905-571-3001, ext. #222
    between 9:00 a.m. and 3:00 p.m. (EST) Monday to Friday
  • Email: tommcm@normarkcanada.com
More details on the Government of Canada's website

Sea to Summit

January 13, 2021

Recall - Alpha Camping Pots & Sigma Camping Pots

Issue: If the latch disengages, it may release the handle from the pot causing the pot to become unstable and posing a burn or scald hazard.

What to do:

More details on the Government of Canada's website