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PRODUCT RECALLS

Last Updated: November 17 2021

At SAIL, we are committed to providing you with high-performance, safe outdoor equipment that meets established standards.

This is why we want to inform our customers of recalls on certain products. Please do not hesitate to contact us if you have any questions, concerns or comments by completing this form for our customer service department.

Coleman

October 6, 2021

Recall - Classic Two-Burner Naphtha Stove (model 425)

Issue: The product has no safety or functional issues, but it does not meet certain labeling requirements of the Consumer Chemicals and Containers Regulations ("CCCR").

What to do:

  • Stop using the product and visit a SAIL store or contact SAIL online or by phone.
  • To contact SAIL, please:
    • Fill out an online form on the SAIL website. In the "Reason for contacting us" section, select "Warranty".
    • Contact SAIL by phone at 1-888-577-6784.

SAIL

July 29, 2021

Recall - SAIL removable car door stepper (model 06-1702)

Issue: The removable car door stepper's attachment can break and cause injury.

What to do:

  • Immediately stop using the product and and visit a SAIL store for a refund.
  • For more information, please:
    • Fill out an online form on the SAIL website. In the "Reason for contacting us" section, select "Warranty".
    • Contact SAIL by phone at 1-888-577-6784.

Sabre

June 15, 2021

Recall - FRONTIERSMAN and FRONTIERSMAN XTRA Bear Spray

Issue: Bear Sprays that contain both a yellow nozzle and an expiration date of 08/2024 through 12/2024 may not spray.

What to do:

  • Test fire the canister (half a second quick burst, outside, pointed downwind away from others). If the bear spray does not work, stop using the product immediately and initiate a Recall
  • Email Returns@SabreRed.com with “RECALL” in the subject line.
  • Reach out to SABRE by phone at (800) 325-9568 if you have any questions regarding this matter.

Rapala

February 9, 2021

Recall - Rechargeable Fillet Knives

Issue: Batteries without the white label with the ETL certification mark can overheat and catch fire.

What to do:

  • Stop using the product immediately, remove the battery and look for a white label with the ETL certification mark on the battery. If the white label with the ETL certification mark is missing, consumers should contact Normark Inc. for a free replacement battery.
  • Phone: 1-905-571-3001, ext. #222
    between 9:00 a.m. and 3:00 p.m. (EST) Monday to Friday
  • Email: tommcm@normarkcanada.com
More details on the Government of Canada's website

Sea to Summit

January 13, 2021

Recall - Alpha Camping Pots & Sigma Camping Pots

Issue: If the latch disengages, it may release the handle from the pot causing the pot to become unstable and posing a burn or scald hazard.

What to do:

More details on the Government of Canada's website