PRODUCT RECALLS

At SAIL, we are committed to providing you with high-performance, safe outdoor equipment that meets established standards.

This is why we want to inform our customers of recalls on certain products. Please do not hesitate to contact us if you have any questions, concerns or comments by completing this form for our customer service department.

The North Face

April 22, 2025

Recall - Women's Shellista V Mid Waterproof Boots

The North Face Women's Shellista V Mid Waterproof Boots, sold in four colourways, each with its own style number:

White (style number NF0A8ADB3IE)
Grey (style number NF0A8ADB5IF)
Tan (style number NF0A8ADBHFQ)
Black (style number NF0A8ADBKT0)

The boots are waterproof, leather boots with seam sealed construction. The style number is located on the label on the tongue of the boot.

Issue - The hook of one boot can catch on the lace of the other boot, posing a fall hazard to the consumer.

What to do:

Stop using the product and visit a SAIL store or contact SAIL online or by phone.
To contact SAIL, please:

Send an email to info@sail.ca
Contact SAIL by phone at 1-888-577-6784

Dead Down Wind

September 9, 2024

Recall - Dead Down Wind - ODOR Eliminating - Field Spray

Dead Down Wind - ODOR Eliminating - Field Spray (5 FL OZ 147 mL) with UPC 854182006608.

Issue - The recalled products do not have the proper consumer chemical labelling as required by the Consumer Chemicals and Containers Regulations, 2001, under the Canada Consumer Product Safety Act.
The lack of appropriate labelling information could result in unintentional exposure to the products and lead to serious illness or injury.

What to do:

Stop using the product and visit a SAIL store or contact SAIL online or by phone.
To contact SAIL, please:

Send an email to info@sail.ca
Contact SAIL by phone at 1-888-577-6784.

SHOR FISHING

July 30, 2024

Recall - Adhesives Zap-A-Gap Medium CA+ Brush On and Zap-A-Gap CA+ Pacer Technology

Adhesives Zap-A-Gap Medium CA+ Brush On and Zap-A-Gap CA+ Pacer Technology for fly fishing:
• BRUSH-ON - UPC: 087093008137
• MEDIUM THICK GREEN - UPC: 087093008045

Issue - Lack of child-resistant packaging and inappropriate labeling information

What to do:

Stop using the product and visit a SAIL store or contact SAIL online or by phone.
To contact SAIL, please:
- Send an email to info@sail.ca
- Contact SAIL by phone at 1-888-577-6784.

Excalibur Crossbow

April 4, 2024

Recall - C2 Detachable Crank Cocking Aid

PocketRocket stove kit SKU 4040760001

C2 Detachable Crank Cocking Aid, model number 2199, product code 294186. The product weighs 68 grams and is 9 inches in length. It can be used as an accessory with Excalibur bows manufactured after 2008 and some 2015 Stryker models.

Issue - The hook can break and a piece of the hook may strike the user, resulting in a potential impact hazard.

What to do:

Stop using the product and visit a SAIL store or contact SAIL online or by phone.
To contact SAIL, please:

Send an email to info@sail.ca
Contact SAIL by phone at 1-888-577-6784.

MSR

February 26, 2024

Recall - PocketRocket stove kit and Trail Lite duo system

PocketRocket stove kit SKU 4040760001

Trail Lite duo system SKU 3333080001

Issue - The pot handle can come loose or disengaged, potentially spilling contents, including hot liquids.

What to do:

Stop using the product and visit a SAIL store or contact SAIL online or by phone.
To contact SAIL, please:

Send an email to info@sail.ca
Contact SAIL by phone at 1-888-577-6784.

THULE

February 16, 2024

Recall - Child bike seat: Thule RideAlong no 100107, SKU 21-07433-0001

Issue - The Thule RideAlong harness padding contains decaBDE flame retardant in excess of regulatory limits. This defect applies only to Thule RideAlong children's bicycle seats manufactured between March 1, 2021, and October 31, 2023.

What to do:

Stop using the product and visit a SAIL store or contact SAIL online or by phone.
To contact SAIL, please:

Send an email to info@sail.ca
Contact SAIL by phone at 1-888-577-6784.

ATOMIC - SALOMON

November 17, 2023

Recall – Ski touring bindings

Atomic N BACKLAND PURE Black/Gunmetal AD5002130+
Atomic N BACKLAND SUMMIT 12 BR AD5002248+
Atomic N BACKLAND SUMMIT 12 LSH AD5002254+
Atomic N BACKLAND SUMMIT 5 BR AD5002252+
Atomic N BACKLAND SUMMIT 9 BR AD5002250+
Atomic N BACKLAND SUMMIT 9 LSH AD5002256+
Atomic N BACKLAND TOUR Black/Gunmetal AD5002142+
Salomon N MTN PURE Black/Titan L41774000+
Salomon N MTN SUMMIT 12 BR Orange/Burnt L47327200+
Salomon N MTN SUMMIT 12 LSH Orange L47327700+
Salomon N MTN SUMMIT 5 BR Gold L47327500+
Salomon N MTN SUMMIT 9 BR Titan L47327300+
Salomon N MTN TOUR Black/Titan L41773900+

Issue : The spring in the binding’s toe component may fail, causing the ski boot to disconnect from the ski. The affected ski touring bindings were manufactured between May 1, 2022 and March 31, 2023. If you purchased your bindings prior to May 1, 2022, you are not affected by this recall.

What to do:

Stop using the product and visit a SAIL store or contact SAIL online or by phone.
To contact SAIL, please:

Send an email to info@sail.ca
Contact SAIL by phone at 1-888-577-6784.

COGHLAN'S

June 8, 2023

Non-stick Camping Corn Popper

Issue - Some products are defective and do not meet the company's quality standards. Affected products may have been purchased between January 1, 2022 and today.

What to do:

Stop using the product and visit a SAIL store or contact SAIL online or by phone.
To contact SAIL, please:

Send an email to info@sail.ca
Contact SAIL by phone at 1-888-577-6784.

Yeti

March 9, 2023

Hopper® M30 Soft Cooler – 1.0 version
Hopper M30 Charcoal / Glacière souple Hopper M30, charbon (70000000257)
Hopper M30 River Green / Glacière souple Hopper M30, vert rivière (70000000258)
Hopper M30 Navy / Glacière souple Hopper M30, bleu marine (70000000259)
Hopper M30 Coral / Glacière souple Hopper M30, corail (70000000223)
Hopper M30 Sagebrush Green / Glacière souple Hopper M30, vert armoise (70000000581)
Hopper M30 Aquifer Blue / Glacière souple Hopper M30, bleu aquifère (70000000663)
Hopper M30 King Crab Orange / Glacière souple Hopper M30, orange crabe royal (70000000810)

Hopper® M30 Soft Cooler – 2.0 version
Hopper M30 Nordic Blue / Glacière souple Hopper M30, bleu nordique (70000001281)
Hopper M30 Nordic Purple / Glacière souple Hopper M30, violet nordique (70000001270)
Hopper M30 Navy / Glacière souple Hopper M30, bleu marine (70000001043)
Hopper M30 Charcoal / Glacière souple Hopper M30, charbon (70000001044)
Hopper M30 Bimini Pink / Glacière souple Hopper M30, rose bimini (70000001140)
Hopper M30 Alpine Yellow / Glacière souple Hopper M30, jaune alpin (70000001139)

Hopper® M20 Soft Backpack Cooler
Hopper M20 Backpack Charcoal / Glacière souple sac à dos Hopper M20, charbon (70000000260)
Hopper M20 Backpack Navy /Glacière souple sac à dos Hopper M20, bleu marine (70000000261)
Hopper M20 Backpack Bimini Pink / Glacière souple sac à dos Hopper M20, rose bimini (70000001134)
Hopper M20 Backpack Alpine Yellow / Glacière souple sac à dos Hopper M20, jaune alpin (70000001133)
Hopper M20 Backpack Nordic Blue / Glacière souple sac à dos Hopper M20, bleu nordique (70000001282)
Hopper M20 Backpack Nordic Blue / Glacière souple sac à dos Hopper M20, violet nordique (70000001271)

Sidekick Dry® Gear Case
SideKick Dry Fog Gray / SideKick Dry, gris brouillard (70000000047)
SideKick Dry Charcoal /SideKick Dry, charbon (70000000217)
SideKick Dry Navy / SideKick Dry, bleu marine (70000000211)
SideKick Dry Coral / SideKick Dry, corail (70000000224)
Sidekick Dry Harvest Red / SideKick Dry, rouge récoltes (70000001059)
Sidekick Dry Highlands Olive / SideKick Dry, vert olive (70000001077)
Sidekick Dry Alpine Yellow / Sidekick Dry, jaune alpin (70000001144)
Sidekick Dry Bimini Pink / Sidekick Dry, rose bimini (70000001145)
Sidekick Dry Nordic Blue / SideKick Dry, bleu nordique (70000001285)
Sidekick Dry Nordic Purple / SideKick Dry, violet nordique (70000001276)

Issue – The magnet-lined closures can fail and result in detached magnets, which poses a risk of serious injury or death if ingested

What to do:

Immediately stop using the recalled items
Visit https://www.yeti.ca/ and click on “Product Recall” at the bottom of the page for information on how to return the recalled product for a free replacement or gift card as shown below:
Sidekick Dry: $65 CAD MAP
Daytrip Bag/Box ($100 CAD MAP) OR $90 CAD Gift Card
M20: $450 CAD MAP
Tundra 45 ($425 CAD MAP) + $100 CAD Gift Card OR $500 CAD Gift Card
M30 1.0: $400 CAD MAP
Flip 18 ($400 CAD MAP) + $75 CAD Gift Card OR $450 CAD Gift Card
M30 2.0: $480 CAD MAP
Tundra 65 ($500 CAD MAP) + $75 CAD Gift Card OR $550 CAD Gift Card
You can also contact YETI toll-free at 1-833-444-3151 from 7:00 AM to 7:00 PM CT, or email ProductRecall@yeti.com for more information.

Giro

February 17, 2023

Recall - Giro Merit bicycle helmet

The potential issue involves retention straps that are not properly engaged with their anchors.

What to do:

Stop using the product and visit a SAIL store or contact SAIL online or by phone.
To contact SAIL, please:

Send an email to info@sail.ca
Contact SAIL by phone at1-888-577-6784.

Helly Hansen

February 7, 2023

Products recall:

78380 - Manchester graphic hoodie (290 dark orange melange, 590 navy melange, 970 light grey melange, 990 black melange)
79243 - Kensington Zip hoodie (990 black)
79245 - Kensington sweatshirt (990 black, 590 navy)
79247 - Kensington Zip sweatshirt (990 black, 590 navy)
79263 - HHWW graphic Sweatshirt (460 green)
79264 - Logo hoodie (290 dark orange melange, 590 navy melange, 930 light grey melange, 991 black mélange, 970 light grey melange)
79208 - Manchester sweatshirt (590 navy, 990 black)
79209 - Woman Manchester sweatshirt (590 navy, 990 black)
79210 - Manchester half zip sweatshirt (590 navy, 990 black)
79212 - Manchester zip sweatshirt (590 navy, 990 black)
79213 - Woman Manchester zip sweatshirt (590 navy, 990 black)
79214 - Manchester hoodie (590 navy, 990 black)
79215 - Woman Manchester hoodie (590 navy, 990 black)
79216 - Manchester zip hoodie (590 navy, 990 black)
79217 - Woman Manchester zip hoodie (590 navy, 990 black)
41741 - Junior graphic hoodie (001 white, 470 pine green, 597 navy, 640 ice blue, 673 magenta haze, 990 black)
53525 - Stripe hybrid jacket (349 arrowwood, 597 navy, 990 black)
53579 - YU Crew sweater (484 Eucalyptus, 597 navy, 697 lilatech, 990 black)
53582 - YU Hoodie 2.0 (484 Eucalyptus, 597 navy, 697 lilatech, 990 black)
62933 - F2F cotton sweater (581 marine blue, 599 navy)
62933 - F2F organic cotton sweater ( 223 alert red, 349 arrowwood melange heather, 426 warm olive, 428 powder green melange, 576 deep steel, 598 navy, 609 storm melange heather, 876 concrete melange heather, 981 ebony, 982 ebony melange, 983 ebony melange heather)
62934 - F2F cotton hoodie (598 navy, 599 navy, 842 penguin melange)
62934 - F2F organic cotton hoodie (064 cascadia pink melange, 223 alert red, 421 arrowwood, 421 lav green, 426 warm olive, 555 dusty blue, 576 deep steel, 581 marine blue, 598 navy, 606 deep fjord, 609 storm, 876 concrete, 981 ebony, 982 ebony melange, 983 ebony melange heather)
62935 - Woman F2F cotton seater (060 misty rose melange, 086 light rosé, 514 royal blue, 597 navy print)
62935 - Woman F2F organic cotton sweater (034 cream melange, 284 peach echo, 333 faded yellow, 422 lav green, 582 baby trooper, 609 storm, 619 Skagen blue, 692 dusty syrin, 853 grey fog print, 854 grey fog, 981 ebony melange)
62936 - Woman F2F cotton hoodie (034 cream melange, 065 raspberry, 086 light rosé, 284 peach echo, 386 yellow pear, 421 lav green, 581 marine blue, 697 lilatech, 853 grey fog print, 854 grey fog)
62936 - Woman F2F organic cotton hoodie (064 cascadia pink melange, 333 faded yellow, 363 daffodil yellow, 444 sage, 582 baby trooper, 609 storm, 619 skagen blue, 692 dusty syrin)

Issue: These styles incorporate brushed cotton fabrics that either do not or may not comply with Textile Flammability Regulations in Canada, posing a flammability hazard.

What to do:

Immediately stop using the recalled items,
Contact Helly Hansen for a credit note,
Destroy the garments by cutting them in half and sending a photo of the destroyed product, including the neck label.

Customer contact:

Helly Hansen Customer Care: +1 (888) 889-9096 (Monday through Friday 7:00 – 4:30 PST)
Email directly on highpri.support.na@hellyhansen.com

Thule

December 19, 2022

Recall - Bike Racks

Recalled Product manufactured on the date codes listed below:

Thule Camber 2 bike (#905800) – Date code 04/14/22 through 06/23/22
Thule Camber 4 bike (#905600) – Date code 03/31/22 through 06/23/22
Thule Range 4 bike (#905700) – Date code 05/02/22 through 07/26/22

Problem : a weld on the arm assembly can crack and break when using the bike rack.

What to do:

Consumers should immediately stop using the bike rack and determine if your product is among the recalled products. If this is the case, please contact Thule Group for a replacement mast.
To contact Thule Group, please:

Fill out an online form on the Thule website
Contact Thule Group by phone at 1-888-290-1266.

Hooké

March 31, 2022

Recall - Appalachian Men’s Pullover Hoodie

Problem: The fabric is weak at the seams and tends to tear.

What to do:

Stop using the product and visit a SAIL store or contact SAIL online or by phone.
To contact SAIL, please:

Fill out an online form on the SAIL website. In the "Reason for contacting us" section, select "Warranty".
Contact SAIL by phone at 1-888-577-6784.