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Returns
Returns

Important information

In the case of the COVID-19 pandemic, certain adjustments have been made to our services to ensure the safety of our customers and employees.

  • To avoid any unnecessary trips, we recommend a FREE return in store, after the current crisis. Check our store opening hours.
  • Items purchased online can be returned in store free of charge within 15 days after the reopening of our stores or within 30 days of the shipment date. Find out more about the gradual reopening of our stores.
  • For the safety of our teams, additional delays times have been set up for the processing of returns.
  • Due to these measures, reimbursement times could take a little longer than our regular service.

Thank you for your understanding.


 

Purchase made

Method of return

Fees

Timeframe

Online

www.sail.ca

Return or exchange in store

Free

30 days

Return by mail

$10 + taxes,
+ surcharge (if applicable)

30 days

In store

Return or exchange in store

Free

30 days

 

Conditions for all returns

  • Items must be returned new, unworn and unused, with the label and original packaging. A receipt is required for in-store returns only (physical or electronic) and is not required for returns by mail.
  • Shoe and boot boxes must be placed in a bag. A customer may incur fees or be refused a return in the case where the customer has damaged the product’s original packaging.
  • The following items are non-exchangeable and non-refundable: gift cards, firearms, ammunition, crossbows, salt blocks, knives, climbing products, telescopes, electronics, DVDs, books, software, media, underwear, baselayers, swimsuits, socks, stockings, cayenne pepper, fuel, propane and food products.
  • Final sale items (40% off or more) are non-exchangeable and non-refundable.
  • Delivery charges and surcharges paid for oversized items are non-refundable.

You have 30 days to return or exchange an item.


Returns in store: No charge

Whether you have purchased an item in store or on our website, you can return it at no charge within 30 days, at any of our stores. Don't forget to bring your receipt (physical or electronic) and the original packaging.

You will be refunded immediately, by the same means of payment used for the purchase. For payments made through PayPal, you will be reimbursed on your credit card.

Locate the store closest to you.

 

Returns by mail: Easy and convenient

Items purchased online may also be returned by mail within 30 days of the shipping date. Thanks to the pre-printed return label attached to the packing slip inside your parcel, you will not have to pay anything at the post office. However, a base fee of $10 + taxes, as well as a surcharge for oversized items (if an oversized item has been purchased) will be deducted from your refund.

 

How to return an item by mail

  1. Rewrap your items.
    Place the item(s) you do not wish to keep back in the shipping box or bag with the original packaging and seal it well.
  2. Put the pre-printed return label on the package.
    Stick the return label found on the packing slip onto your parcel directly over the original shipping label.
  3. Ship your parcel.
    Bring your parcel to the closest post office. See list here.
  4. Receive your refund.
    That’s all you have to do! You will be refunded within the 7 business days following the reception of your parcel at our warehouse.

 

Responsibility

It is the customer’s responsibility to respect the return procedure as well as the timeframes indicated. The correct and secure packaging of the item at the time of return is also the customer’s responsibility.

The item must be returned in new condition, with the original packaging and tags.

The return must be made in the bag or box in which the product(s) was(were) delivered. If the bag or box is damaged, the item(s) must be wrapped in paper or a bag for protection and the original packaging must be included.

For example: Shoe boxes must be placed in a bag.

A customer may incur fees or be refused a return in the case where the customer has damaged the product’s original packaging.

 

Warranty

We aim to offer 100% satisfaction.

If, for a valid reason, you consider that a product bought at SAIL does not meet your expectations, you may return it to us within 30 days. The product must be in new condition and cleaned if necessary, accompanied by proof of purchase and the original packaging.

We will arrange to have it repaired, replaced or reimbursed. Beyond this period, the normal manufacturer’s warranty covering manufacturing defects applies. This warranty does not cover misuse, accidental breakage, or normal wear and tear. Please contact customer service for more information.

Items at 40% off or more, as well as final sale items, are non-exchangeable and non-refundable.



 Need more information?

Consult our Frequently Asked Questions or write to us.