SAIL FAQ

About SAIL

Shopping at SAIL

Online


Miscellaneous

About SAIL

Where did the SAIL acronym come from?
SAIL is an acronym meaning Surplus d’Armée Imrico Ltée, which is at the origin of the first SAIL store in Quebec. This acronym was based on a combination of different other categories originally sold in the store.

We decided to keep the name SAIL because we feel that it represents the free spirit of the outdoors.


Shopping at SAIL

How can I be informed of the next event (promotion, in-store event, etc.)?
For information about upcoming events, subscribe to the SAIL newsletter

The product I am looking for is not available in my current store. May I ask for an inter-store transfer?
For the moment, our stores don’t have the necessary infrastructure allowing for efficient inter-store transfers.

Do you offer gift card?
They can be purchased at any SAIL store or at most authorized retailers such as Loblaws, Metro, Food Basics, Price Chopper, Sobey’s, Urban Fresh, FreshCo, IGA, Foodland and Staples.

Can I use my SAIL gift card in a Sportium store?
No it is not possible to use a SAIL gift card in a Sportium store.

Can I put items on layaway?
We may do layaways for 30 days, with cash deposit.

Can I make payments on my purchase?
We don’t have payment plans.

Firearm and knife sales policy
Any person wishing to purchase a firearm must have a Possession and Acquisition License (PAL) and be 18 years of age or more as stated in the Firearms Act. For more information, please consult the Royal Canadian Mounted Police’s website.

In addition, all persons wishing to purchase a kitchen, hunting, fishing or survival knife or a machete, must be 18 years of age or more .

Online

How do I recover my password?
Forgot the password to your VIP account? Click on “Forgot my password” on the home page and follow the steps to create a new one. If you are still unable to confirm your password after this step, please send us the following information via e-mail at info@sail.ca : Your first name, last name, and e-mail address.

How do I receive a confirmation message for my VIP account?
Just created a VIP account but you have not received a confirmation e-mail? Please send us the following information via e-mail: Your first name, last name, and e-mail address.

I’m a VIP member but I haven’t received any newsletters. How do I proceed?
You’re registered to VIP list but you haven’t been receiving our newsletters? All you have to do is send the following information to us at info@sail.ca, and we will make sure that you’re added to our list: name, last name, e-mail, and the location (city) of your favourite SAIL store.

How do I remove my name from the VIP mailing list or delete my account?
If you no longer wish to receive SAIL's newsletters, you may always unsubscribe by clicking on the Unsubscribe button, which may be found at the bottom of our newsletter page.


Miscellaneous

 

What is you pet policy?
SAIL only allows service dogs in its stores.
Thank you for your understanding.

 

How do I pass my hunting course?

QUÉBEC

Pour plus d’informations et vous inscrire en ligne, cliquez ici.

ONTARIO

For more information and to register online, you may follow these links: http://www.rcmp-grc.gc.ca/cfp-pcaf/safe_sur/cour-eng.htm, http://www.ontariorifleassociation.ca/, http://www.tdsacanada.com/ or http://www.fseso.org/.