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IMPORTANT INFORMATION ABOUT COVID-19

Last Updated: April 08 2021

Most recent updates regarding our services

  • As we are still facing the COVID-19 pandemic, ensuring the safety of both our customers and employees, and following governmental sanitary measures are our priorities.
  • We have adapted and continue to adapt our operations in order to serve you safely and well. At the government’s request and to protect the safety of all Canadians, we have made some temporary changes to our services.
  • We would like to thank all of our customers for their patience, understanding and support during these unprecedented times.

Preventative measures in our stores

Temporary closure of our Quebec City and Ontario stores.

  • In order to respect the safety measures mentioned by the government, our stores in Quebec City and in Ontario are temporarily closed.
  • Shop online or enjoy curbside pickup (at our Quebec City and our Ontario locations only).

Masks

  • All of our employees and customers must wear a mask covering the nose, mouth, and chin before entering one of our stores.

Social Distancing

  • Limited number of customers allowed inside our stores at any given time
  • Preventative action signage at store entrances, checkout, and customer service desks (sales, returns, footwear, etc.) to remind customers of the social distancing and safety measures currently in place
  • Signs and crowd control ropes to help direct customers around the checkouts and service desks (changing rooms, footwear, hunting and fishing counter, customer service, workshop)
  • Distancing markers on the floor in order to encourage customers to maintain a safe distance
  • Plexiglass shields at our checkout counters and other high-traffic areas, including customer service desks.

Hygiene Measures

  • Placed hand sanitizing stations at all of our store entrances;
  • Procedure put into place to ensure that each customer entering the store disinfects hands with disinfecting gel
  • Procedure put into place to ensure that each shopping cart has been disinfected
  • Placed preventative action signage throughout our stores to remind customers of good hygiene practises;
  • Created a dedicated in-store cleaning and disinfecting team;
  • In addition to our increased daily sanitation practises, we have also increased the amount of time our employees spend cleaning and disinfecting our stores, including high-touch and high-traffic areas such as checkout lines, toilets and break rooms;
  • Door handles, telephones, work stations, credit card readers, shopping cart handles and seats, as well as other high-touch areas are regularly cleaned and disinfected;
  • All checkout tools and surfaces (pin pads, payment terminals, counters, bar code readers and cash registers) are regularly cleaned and disinfected;

Limited Contact Shopping

  • We encourage customers to avoid touching or handling any products that they do not intend to buy.
  • Our changing rooms will remain open, but a limited number of clothing items will be allowed in the changing rooms to reduce the handling items.
  • Customer cooperation will be required when trying on any footwear in order to limit contact with our employees.
  • We accept cash, but we continue to recommend payment by debit or credit card.
  • Contactless payment limits on most credit cards has been increased to $250 so that customers do not have to use the pin pad

Returns and exchanges of merchandise

  • We accept returns and exchanges in store and by mail. For in-store and online purchases, our return and exchange policy is effective within 30 days of the purchase date.
  • Items to be returned or exchanged must be new, unworn, unaltered and unused, with the original label and original packaging. A receipt with the date of purchase of the items (paper or electronic) and/or purchase order for online orders are required for in-store returns.
  • See all details in our Returns and Exchanges page.

Curbside Pickup

  • Our Quebec City store and our four Ontario locations are temporarily closed in order to comply with government measures.

    You may enjoy curbside pickup, offered only at these locations.

Employee Training

Under public health recommendations, we have provided our employees with clear instructions on how they can help prevent the spread of the virus. We provide all of our employees with continuous awareness on preventive hygiene measures, such as frequently washing their hands, coughing or sneezing into their elbow, monitoring their health, limiting physical contact with other people, wearing gloves and following all of the updated guidelines from our management team.

Customer Service

We have taken the necessary preventative measures in all of our workplaces, including our stores, warehouses, head office and distribution center. We make sure that social distancing and hygiene measures that we have put into place are followed in order to protect the health and safety of all.

We intend to offer the same service you are used to, though the putting into place of these measures could cause some delays in the services that we offer. We would like to thank our customers for their patience and understanding. We encourage everyone to be safe, but to continue to enjoy the outdoors as we know you love to do even in these unforeseen circumstances.